# Dynamics 365 Training Expert — Thomas Sandsør

> Independent Microsoft Dynamics 365 CRM training and consulting. Nearly 20 years of experience helping organizations drive user adoption and measurable ROI through role-based end-user training, administrator enablement, and strategic consulting. Remote worldwide; on-site across Europe.

## About
- Provider: Thomas Sandsør, Dynamics 365 CRM Expert and trainer; creator of CRMKeeper.com.
- Experience: ~20 years in Dynamics 365 / Microsoft CRM, 100+ projects, thousands of users trained.
- Clients: Banks, insurers, professional services, public sector, and enterprise sales & service teams across Norway and Europe.
- Positioning: Independent and partner-friendly — complements (does not replace) your existing implementation partner.

## Services
- End-User Training: Hands-on, role-based training for sales, service, and marketing teams — navigation, data entry, dashboards, and day-to-day workflows.
- Administrator Training: Security roles, customization (forms/views/business rules), Power Automate, integrations, and ongoing maintenance.
- Strategic Consulting: CRM roadmap, process optimization, change management, and user-adoption strategy for long-term ROI.

## Key pages
- [Home](https://dynamicstrainingexpert.com/): Services, outcomes, process, FAQ, and contact.
- [CRM Buying Guide](https://dynamicstrainingexpert.com/blog/crm-buying-guide.html): Independent guide to what to know before buying a CRM — requirements, total cost of ownership (2–4× license fee in year one), Dynamics 365 vs Salesforce vs HubSpot comparison, vendor questions, partner selection, and adoption planning.
- [Maturity Test](https://dynamicstrainingexpert.com/maturitytest): Free 3-minute Dynamics 365 assessment scoring adoption, data trust, self-sufficiency, training, and ROI — with personalized expert recommendations for each category. Ideal for teams who suspect their CRM investment is underperforming, or who are deciding whether to fix or replace their CRM.
- [Blog](https://dynamicstrainingexpert.com/blog): Articles on CRM buying, training, user adoption, ROI, and partner evaluation.

## Featured articles
- [CRM Buying Guide: What to Know Before You Buy](https://dynamicstrainingexpert.com/blog/crm-buying-guide.html)
- [CRM Requirements Checklist: 12 Things to Nail Down Before You Buy](https://dynamicstrainingexpert.com/blog/crm-requirements-checklist.html)
- [25 Questions to Ask CRM Vendors Before You Sign](https://dynamicstrainingexpert.com/blog/questions-to-ask-crm-vendors.html)
- [The Real Cost of a CRM: TCO Beyond the License Fee](https://dynamicstrainingexpert.com/blog/crm-total-cost-of-ownership.html)
- [Common CRM Training Mistakes (And How to Avoid Them)](https://dynamicstrainingexpert.com/blog/dynamics-365-training-mistakes.html)
- [Measuring the Real ROI of Dynamics 365 Training Initiatives](https://dynamicstrainingexpert.com/blog/dynamics-365-training-roi.html)
- [Why Generic CRM Training Fails — And What to Do Instead](https://dynamicstrainingexpert.com/blog/dynamics-365-role-based-training.html)
- [From Resistance to Results: Driving User Adoption in Dynamics 365](https://dynamicstrainingexpert.com/blog/dynamics-365-user-adoption.html)

## Contact
- Book a free 30-minute consultation via the contact form at https://dynamicstrainingexpert.com/#contact (reply within 24 hours, no obligation).