Dynamics 365 advice from your side of the table
20 years in Dynamics 365. I help you choose the right setup and partner, check proposals before you sign, and plan how your people learn the system — so the investment pays off.
No obligation Remote worldwide Reply within 24 hours
"Thomas's ability to translate complex Dynamics 365 concepts into actionable training made our implementation a tremendous success."
Trusted by teams across
How I help
Advice for every stage of your Dynamics 365 journey
Plain answers and a clear plan — whoever ends up doing the work.
Pre-purchase advice
Is Dynamics 365 the right fit, which apps and licenses you actually need, and what it should really cost.
- Platform fit vs. Salesforce, HubSpot & co.
- Apps and licensing that match your needs
- A realistic budget and timeline
Partner & proposal review
A second opinion on your shortlist and their proposals — scope, price, team and training plan — before you sign.
- Red flags in scope and estimates
- The questions to ask in the final round
- Is the training plan good enough?
Learning path & adoption plan
Who needs to learn what, and from where — Microsoft Learn, your partner or internal champions — and how to see that it works.
- Role-based learning paths
- Certification guidance for admins
- KPIs that show the return
Need hands-on help? I can also run workshops or training myself when that's the best option.
How it works
Simple, and on your terms
Free 30-minute call
Tell me where you are and what's at stake. You leave with honest first advice, whatever happens next.
Clear recommendation
A short written assessment: what to do, in what order, and what to watch out for.
Support as you go
I stay available as a sounding board while you negotiate, implement and train.
Is your Dynamics 365 investment paying off?
Score adoption, data trust, self-sufficiency, training and ROI — with a recommendation for every category.
Start the free assessmentAbout
20 years on the inside of Dynamics 365 projects
Since the early days of Microsoft CRM I've worked on the delivery side — more than 100 projects and thousands of users trained. I've seen what separates the projects that pay off from the ones that quietly fail.
Now I put that experience on your side of the table: honest advice on platforms, partners and training, whoever you end up working with. I also write about Dynamics 365 at CRMKeeper.com.
Thomas Sandsør
Independent Dynamics 365 Advisor
Creator of CRMKeeper.com
What Clients Say
"Thomas's deep understanding of Dynamics 365 and ability to translate complex concepts into actionable training made our implementation a tremendous success."
Frequently asked questions
Straight answers to what people ask before getting in touch.
What does an independent Dynamics 365 advisor do?
I help organizations make better Dynamics 365 decisions: whether to buy, which apps and licenses to choose, which implementation partner to pick, and how their people should learn the system. You get an experienced outside view — the implementation and training can then come from whoever fits best.
Can you review a Dynamics 365 implementation proposal before we sign?
Yes. I go through the scope, estimates, delivery team, and the training and handover plan, and give you a short written list of red flags, gaps and questions to put to the partner before you sign.
How do I choose the right Dynamics 365 partner?
Look past the demo. Ask to meet the people who will actually deliver, insist on demos of your own scenarios, and get the training and knowledge-transfer plan in writing. The free CRM Buying Guide on this site lists the questions that matter.
What's the best way for our team to learn Dynamics 365?
Role-based learning beats generic courses. Users learn the handful of processes they do every day, in your own configuration. Admins follow Microsoft Learn paths and certifications such as PL-200. Internal champions keep it going after go-live. I help you plan who learns what, and from where.
Do you deliver training or implementation yourself?
Primarily I advise. When it's the best option I can run workshops or training myself — but the goal is that you end up with the right people for the job, whoever they are.
We're considering replacing our CRM — should we?
Diagnose before you decide. Most underperforming CRMs fail on adoption, not technology, and switching typically costs 2–4× the annual license fee in year one. The free maturity test shows whether the platform or the enablement is the problem.
Do you work with companies outside Norway?
Yes. Advice is given remotely worldwide, in English, and on-site in Europe when that helps.
Get started
Tell me where you are
Book a time directly, or send a message and I'll reply within 24 hours with honest next steps.